Booking a delivery
What does $25.99 cover?
An everyday item, outdoor pickup and drop-off, and your help loading, including the first ten miles. Each additional mile is $2. Extra lifting help, indoor carries and stairs can need a separate quote. You review the total before agreeing to it.
When am I charged?
The delivery amount is authorized when you book and charged when the delivery is completed. If nobody takes it, the authorization is released. Cancellation and no-load fees may apply once a driver is assigned.
Can I cancel?
Cancellation is free before a driver accepts. After a driver accepts, a $9.99 cancellation fee applies. Open your delivery to cancel before pickup; contact support if loading has started. Your receipt shows the confirmed charge and any released authorization.
What if the item won't fit?
The driver must photograph the item before ending the delivery as a no-load. A $10 trip fee applies, and the remaining authorization is released. Your receipt shows any charge or refund. Contact support if the recorded outcome is wrong.
No driver accepted. Can I try again?
Open the expired delivery and choose Review a new request. Your details carry over, and you check the current price before confirming. The old delivery and its receipt stay in your history.
Something was damaged. What should I do?
Open the delivery and choose Report a problem. Describe the damage and attach a photo or screenshot. Our team can review the pickup and drop-off evidence with your report.
Driving
What do I keep?
$20 of the base fare, all mileage beyond the first ten miles, and 100% of agreed add-ons. Your take-home amount appears on the job card before you accept.
How do I follow my application?
Open your driver application to see document reviews, correction requests and screening progress. A person reviews your application before background screening is ordered. You can replace a document from its checklist row.
Why can I only hold two jobs?
This keeps a customer from waiting behind several other deliveries. Finish one and the next slot opens.
What if I can't complete a pickup?
Before loading, choose Return delivery and explain why you cannot continue. Your assignment is released so another driver can take it. Any extra-help quote is withdrawn, and the customer chooses a new offer. If the item is already in your vehicle, contact support.
When is my location shared?
While you are online in Drive mode, location helps find nearby jobs. During an active delivery, the customer can follow your progress, including while the app is in the background. Going offline or leaving Drive mode stops sharing.
Your account
I can't sign in. What should I try?
Use the mobile number and password for your account. If you forgot the password, choose Forgot password on the sign-in screen. Keep using the same account so your deliveries and application stay together.
How do I delete my account?
Open Account, then Delete your account. You will need to confirm, and an active delivery must finish first. If you cannot sign in, the account deletion page explains the available steps and what records are retained.